Linking Value Creation to Service Delivery and Real Property Development and Management in Africa Specific Cases and References from Zimbabwe and Botswana
Keywords:
service delivery, globalisation, colonisation, internationalisationSynopsis
The book is centred on value creation, service delivery, human factor (HF) and development and management of real property in Africa. Value creation is any process that creates outputs that are more valuable above the utilised inputs. The process is based on efficiency and productivity. Service delivery can be defined as any contact with the public during which customers, citizens, residents or enterprises, seek or provide data, handle their affairs, or fulfil their duties in an effective, predictable, reliable and customer-friendly manner. The subject of property development and management is concerned with building and maintaining a property portfolio that generates income or helps to achieve organisational sustainability and/or facilitate employment creation. The HF is “the spectrum of personality characteristics and other dimensions of human performance that enable social, economic and political institutions to function and remain functional over time” (Adjibolosoo, 1993).
